No-Show/Late Cancellation Policy

We understand that you may need to cancel an appointment occasionally. In such circumstances, please contact us no later than 48 hours before your scheduled appointment time. This will enable another person who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made with less than 48 hours’ notice, we are unable to offer that slot to other people.

If you do not confirm your appointment, show up for your appointment, or cancel and/or reschedule within 48 hours of your appointment time, we will consider that a no-show. No-show appointments may be subject to your appointment being automatically canceled.

Patients who no-show three (3) or more times in a 12-month period, may be dismissed from the practice, thus they will be denied any future appointments.

We know that unexpected situations sometimes arise. In the case of emergencies or extenuating circumstances, we may waive dismissal from the practice. Waivers are determined on a case-by-case basis at the practice management’s sole discretion.

If our office must cancel your appointment with less than 48 hours’ notice, you may choose to meet with a different provider (if available) on the same day, to reschedule, or to cancel. In these circumstances, we will not consider this a no-show.

If you have questions about our cancellation policy, or you’re experiencing an emergency, please call 618-997-5266.