Frequently Asked Questions

New patients can often get next day appointments schedule at many of our locations. To schedule an appointment, please call our Patient Support Center at 1-844-USAOBGYN (872-6249). Our Patient Support Center is based out of our corporate headquarters in Mount Vernon, IL and manages scheduling and communication for each of our offices.

You will need to bring a photo ID and your insurance card. Please be prepared to pay any applicable co-pays, coinsurance or deductibles prior to being seen for your appointment. We accept most major credit and debit cards, checks, money orders, and cash.

Preventative care visits are usually covered fully, however, some do require a co-pay. If you have a question of whether a procedure or service is covered or not, please contact your insurance company or our billing department before your appointment.

Heartland Women’s Healthcare has partnered with MediCopy to fulfill your Release of Information requests as well as your Disability/FMLA paperwork. MediCopy is fully HIPAA compliant and adheres to all state and federal regulations concerning release of medical information.

To request medical records and to learn more about MediCopy, please visit: www.MediCopy.net/patients

MediCopy General Contact Information
Toll Free Number: 866-587-6274 x 213
Disability Department Fax Number: 888-972-2476

Medical Records
Turn-around time?
ROI/medical record requests are completed within two business days after receipt by MediCopy.

What types of requests does MediCopy process?
Continuation or transfer of care (doctor to doctor) requests
Workers Comp
Social Security (SSA/DDS)
Patient requests
Attorney requests (includes subpoenas)
Insurance requests (for chart audits/managed care reviews after payment is made)
Retrieval company requests (such as CIOX, EMSI, Arrohealth, Datafied Global, Keais Record Service, J & H Copy Service, ExamOne…)

Cost?
Records sent to another provider are complimentary. Patients can request copies of their medical records at no cost, but delivery fees apply for postage.
Disability/FMLA Forms
Turn-around time?
After payment is received, Disability/FMLA forms are completed and sent to the requestor within three business days.

Cost?
Forms are $30 for the first form and $15 for each additional form turned in at the same time.

What kind of forms does MediCopy Complete?
Including but not limited to, FMLA, Short Term Disability, Long Term Disability and Insurance

Insurance companies that pay for long term disability form completion
Cigna, Liberty Mutual, Unum, EMSI, American Fidelity, Mass Mutual, Myler Disability, Aflac, Guardian, Aetna, Farmers Insurance, Metlife, Prudential Financial, Sedgwick CMS, The Hartford

If you’ve tested positive with a home pregnancy test, please call our Patient Support Center at 1-844-USAOBGYN (872-6249). Our team will schedule your first prenatal appointment for approximately eight weeks from your last menstrual period.

During pregnancy, please avoid fish that contains Mercury (including swordfish, tile fish, mackerel and shark). It’s also advised that you reframe from consuming saccharine, alcohol, deli meats, unpasteurized cheeses, and any under-cooked meat, poultry and fish.

If approved by our medical staff, you can continue your current regular exercise routine. However, you should not start a rigorous workout regimen during pregnancy. Please avoid activities with high risk of injury or falling. It is important to remember to always be hydrated during any works.

Unless your pregnancy is classified as high risk or if there are other safety concerns, you can have sex without fear of harming your baby.

Only a small portion of the chemicals in hair dye are absorbed into your system, it’s likely safe to dye your hair while you’re pregnant. If you’re concerned, you might consider waiting until the second trimester, as your developing baby will be less vulnerable. Other options, such as highlights, that have little to no contact with your scalp may be worth considering.

It is important to limit caffeine intake during your pregnancy. Do not drink more than 200 mg per day. This equates to about 2 cups of coffee.

While this is a complimentary service for our patients to see their baby at every pre-natal visit, yes, we do submit all ultrasound paperwork to your insurance.

As an obstetrical patient, you may be seen by multiple providers throughout your prenatal visits. This allows you to become even more familiar with our team. If the delivery is not scheduled, the provider that is on-call the day you go into labor will perform the delivery.

The average woman age 40 and older should have mammograms every one or two years. However, it is imperative to get a mammogram at any age if a lump is found. If you believe you may be at a higher risk of getting breast cancer, please speak with one of our providers about when you should start getting exams. Patients with a higher risk include those with a close blood relative has been diagnosed with the disease (especially if they were diagnosed before the age of 50), who started having periods before the age of 12, who went through menopause after the age of 55, who had their first child after the age of 30, or who never had a child.

Yes, though it is recommended to avoid, if possible. The blood may cover up the cells that need to be examined. We suggest you try to schedule your Pap smear when you are off your period or when you do not have a heavy flow.

Click here to view our Depo-Provera calendar. Search for the date you received your last shot. The coordinating column will show the date range for your next shot.

Abstinence will always remain the more effective birth control option. Click here for a birth control effectiveness chart. It is always suggested that patients consult with a provider while choosing the best birth control option for them.

We currently offer Cosmetic Services at our Lake St. Louis office. The address is: 1000 Edgewater Pointe Dr. Suite 200, Lake St. Louis, MO 63367